Prime Pix — Return & Final Sale Policy
Thank you for shopping with Prime Pix. Please review our Return and Final Sale Policy carefully prior to completing your purchase.
1. All Sales Are Final
All products purchased from Prime Pix are sold on a Final Sale basis. By completing a transaction on our website or store, you acknowledge and agree that:
* No Returns: We do not accept returns on any merchandise under any circumstances once an order has been placed and shipped.
* No Refunds: All payments are non-refundable. We do not issue monetary refunds, store credit, or chargebacks for change of mind, incorrect selections, compatibility issues, or transit delays.
* No Exchanges: We do not provide exchanges or size/model swaps for any purchased items.
2. Exceptions: Damaged, Defective, or Incorrect Items
We take care in packaging and fulfilling your orders. In the rare event that an item arrives damaged, defective, or incorrect due to our error, you may be eligible for a replacement or resolution under the following conditions:
* Reporting Window: You must notify our Customer Support team within 48 hours of carrier delivery confirmation.
* Required Documentation: When contacting us, please provide:
* Your Order Number
* A clear description of the issue
* High-resolution photos or videos showing the defect, transit damage, or incorrect product received (including outer packaging and shipping labels)
* Resolution: Claims submitted after the 48-hour window or without sufficient photo/video documentation will not be eligible for review. If verified and approved, Prime Pix will arrange for an exact replacement of the affected item.
3. Order Cancellations & Modifications
Because orders are processed immediately to ensure prompt fulfillment:
* Orders cannot be modified, adjusted, or canceled once submitted.
* Please ensure that all shipping details, item selections, and quantities are accurate before submitting payment. Prime Pix is not responsible for packages delivered to incorrectly provided addresses.
4. Chargebacks and Unauthorized Returns
* Any packages sent back to our warehouse or offices without prior written authorization from Prime Pix support will be refused or discarded. Unauthorized returns do not qualify for a refund or return to sender.
* Initiating fraudulent or bad-faith chargebacks for purchases that are clearly marked as final sale may result in account termination and disqualification from future purchases.
5. Contact Information
If you have questions regarding this policy or need assistance with a damaged or incorrect order, please contact our support team:
* Email: saragamble907@gmail.com
* Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (Local Time)
